Returns Portal

Returns Policy


We operate a 14 day returns policy (including bank holidays and weekends). You must notify us within 14 days and you then have a further 14 days to send the items back to us. The period starts from the day delivery was made to your nominated delivery address. If you return something outside of the returns period, you will be issued a gift card, which has no expiry date.

Items must be unused, returned in the original packaging and in a re-sellable condition with all security ribbons/labels attached.

All returns must go through our portal (

  • Step 1: Login with your order number (starting with the #) and email address used to purchase.
  • Step 2: Select the item(s) you wish to return.
  • Step 3: Select and pay for your chosen return method.
  • Step 4: Download your label, attach it to your parcel and return using the carrier you selected. Please make sure the returns slip is inserted into your parcel. Without this your refund could take much longer.

ASDA and Royal Mail returns are subject to a £4.00 returns/admin fee which will be deducted from your refund total and you will receive your refund within 10-15 working days.

Lavish Alice is not responsible for any loss or damage or for any returns made outside of our returns portal. If you have returned to us outside of the portal, please keep hold of your postage receipt.

We'll keep in touch with you throughout the return process. You will receive an email once we’ve received the return back and another once the refund has been processed. Please note, if you select to return using Royal Mail, you will receive your returns documents via email which will include a link so that you can track the status of your return (you will not receive an email once we receive your return when using this service).



You can return your Lavish Alice order to over 600 ASDA stores across the UK. Simply head to our returns portal to register your return and get a QR code and print a label in store (no home printer required).

Take your parcel and QR Code to the ASDA ToYou signposted returns point or hand to a colleague at your most convenient ASDA store. Please keep hold of your receipt to track your parcel via our returns portal.